DESIGN EXPERIMENT / PROJECT 03
Soft Systems.
A calmer way to work with the things we cannot automate.
HPL / 03FIELD RECORD · 2025A STUDY IN RELATIONSHIPS
HALLPASS LABS / 2025
THE QUESTION
How might we make complex systems feel more understandable, more accountable, and more human?
THE WORK
Soft Systems is a set of practical patterns for designing around human judgment. The work maps where automation creates useful space, where it creates hidden labor, and how teams can keep people in the loop without asking them to monitor everything.
- Research note · 28 pages
- 5 patterns for human review
- Current phase · shared